Patient Request Instructions for Medical Records & Imaging
Welcome! Please Read Before Submitting Your Request
This online ordering system allows patients only
to request their
Medical Records, Imaging (X-rays, MRIs, CT scans), or
Both in a secure and efficient manner.
Before starting, please review the available options and required
documentation to ensure a smooth request process.
Request Options
Option 1: Electronic Delivery (Faster & More Convenient)
Your records or imaging will be delivered securely online.
You will receive a text or email when they are ready
for access.
-
Medical Records (Electronic Only)
-
Flat Fee:
$30 per request (non-refundable).
-
Includes:
All available medical records, including imaging reports.
-
Processing Time:
Up to 3 business days.
-
Delivery Method:
Secure online access (no fax, email, or mail).
-
PDF Stand Format:
You will receive a pdf of your records.
-
Imaging (X-rays, MRIs, CT Scans) – Secure Link
-
Flat Fee:
$35 per request (non-refundable).
-
Processing Time:
Up to 3 business days.
-
Delivery Method:
Secure online access to view/download images.
-
Shareable Link:
You can share access with your healthcare provider.
-
Medical Records & Imaging (Combined Order)
-
Flat Fee:
$65 per request (non-refundable).
-
Includes:
All features of the Medical Records
and Imaging Secure Link options above.
-
Processing Time:
Up to 3 business days.
-
Delivery Method:
Secure online access for both medical records and imaging.
Option 2: Mail Delivery (Physical CD Copy)
Your imaging will be mailed to your home address.
Medical records are not included on the CD.
-
Imaging CD by Mail
-
Flat Fee:
$75 per CD (non-refundable).
-
Includes:
All available imaging (NO medical records).
-
Processing Time:
Up to 15 business days plus
mail delivery time.
-
Delivery Method:
CD will be mailed to your home address only.
No in-person pick-up available.
-
Notification:
You will receive a text or email once
your Imaging CD has been mailed.
Who Can Request Records?
Only the following individuals may request patient records:
-
Adult Patients (18+ years old)
-
Parents/Guardians of Minors
(must provide legal documentation)
-
Legally Authorized Representatives
(Healthcare POA, Conservators, Legal Guardians, Executors –
proper documentation required)
-
A parent may NOT request records for an adult child
(even if they are the insurance holder).
What You Need to Submit a Request
To ensure your request is processed quickly,
have the following ready before you begin:
-
Valid Photo ID
(Driver’s License or Government-Issued ID)
-
Legal Documentation
(if requesting on behalf of a minor or another patient)
-
Credit Card for Payment
-
Proof of Legal Authority
(if applicable, such as a Durable POA for Healthcare or Death
Certificate – Financial POA is NOT accepted)
Need Help?
If you have questions or need assistance, contact us at
800-310-1007.
Start Your Request
There has been an error processing your request.
Technical support has been alerted, however additional information will help solve this issue.
Please send some brief comments describing what you were doing: