Patient Request Instructions for Medical Records

Welcome! Please Read Before Submitting Your Request

This online system allows patients to securely and efficiently request their Medical Records from Shasta Community Health Center.
Before submitting your request, please review the available delivery options and required documentation to ensure a smooth process.

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Request Options

Option 1: Electronic Delivery (Preferred Method) – Fast & Secure

• Your medical records will be delivered securely online.
• Processing Time: Up to 3 business days
• Notification: You will receive a text or email when your records are ready for access.
• Delivery Method: Secure online access (No fax, email, or mail).
• Delivery Format: You will receive a PDF copy of your records.

Option 2: In-Person Pick-Up (Paper Format)

• Pick up your printed records at:
  Shasta Community Health Center
  1035 Placer Street, Redding, CA 96001
• Processing Time: 5-7 business days.
• Notification: You will receive a text or email when your records are ready for pick-up.
• Pick-Up Instructions:
  • Please allow 15-20 minutes upon arrival, as records are printed at the time of pick-up.
  • A valid photo ID is required for pick-up.

Option 3: Mail Delivery (USPS Flat Rate Envelope)

• Your medical records will be mailed via USPS Flat Rate Envelope to the address provided on your request - make sure it is current and accurate.
• Processing Time: 15 business days plus standard mail delivery time.
• Notification: You will receive a text or email when your records are placed in the mail to you.
• Important Disclaimer:
  • Shasta Community Health Center is not responsible for lost, delayed, or misdelivered records by USPS.
  • By choosing this option, the patient accepts all risks associated with mail delivery.

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Who Can Request Records?

Only the following individuals may request patient records:

• Adult Patients (18+ years old)
• Parents/Guardians of Minors (must provide legal documentation)
• Legally Authorized Representatives (Healthcare POA, Conservators, Legal Guardians, Executors – proper documentation required)
• A parent may NOT request records for an adult child (even if they are the insurance holder).

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What You Need to Submit a Request

To ensure your request is processed quickly, have the following ready before you begin:

• Valid Photo ID (Driver’s License or Government-Issued ID)
• Legal Documentation (if requesting on behalf of a minor or another patient)

Need Help? If you have questions or need assistance, contact us at 800-310-1007.

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Start Your Request

• Tap the Continue Button